Customer Rating: 
Summary: It works for me
Comment: We have used this scanned with Windows XP for over a year now with no problems whatsoever!
Customer Rating:
Summary: Quite possibly the worst scanner ever!!!
Comment: This scanner does not work at all with WinXP or Win2K prof!
Several times during the last year or so I've owned it, I wanted to do what those guys from the movie Office Space did to the printer.
...take it out back and smash it to smithereens with a baseball bat.
Oh yeah...did I mention I hate this scanner.
Customer Rating:
Summary: Excellent scanner for the price
Comment: I have had this scanner for almost 2 years and it's a workhorse. Under W2K, it installed swiftly and it's easy to run. I plug it when I need it, is recognized right away and I'm ready to scan. Photos, receipts, documents - this does a wonderful job on everything.
Customer Rating:
Summary: Update and Installation Problems 8920 USB
Comment: At a low price the scanner is a reasonable buy. Buying this scanner used may be a good option. Users may give up trying to install it, leaving the scanner in "as new" condition.The "Check for OneTouch Updates" options starts to download then at the 30 seconds to go mark says it's unable to connect with server. When retry is chosen the time goes to 17,000 ± seconds. The update does not load ever after leaving the that time go by.
There were a few problems with the installation, but that's not unusual with many products. The one-touch features are a waste of programing.
Customer Rating:
Summary: POOR SUPPORT
Comment: I do believe this unit is no longer covered under visioneers phone support. If you wish support you have to either fax or use a online q & a program named SARA. Phone support is a high fee based 900 number! Also if you have AOL 9.0 forget it. I've complained awhile back about my 8920 one touch not working anymore when I upgraded to AOL 9.0, they wouldnt offer free phone support on this model and when I finally got a fax through to them awhile back they said they would work on a AOL 9.0 fix, well they havent fixed it yet. So check with Visioneer first to see if they will support this machine and if it will work with AOL 9.0. Also my glass is fogging up on the inside. This apparently is a common problem. Im disappointed with Visioneer and will prob get an HP next time.
